Version 1.0 — Effective 21 January 2026
The Short Version
By using our website or services, you agree to these terms. We provide audio software; you agree to use it lawfully and not to redistribute it. We'll do our best to keep things running, but can't guarantee perfection.
1. Who's Who
"We", "us", "our" — Hartley DSP, operated by Hartley Works Ltd (England and Wales)
"You", "your" — anyone using our website or services
"Services" — our website, user accounts, software products, and related features
2. Your Account
Creating an Account
You can create an account by registering directly or by signing up for our mailing list. Purchasing a product may also create an account automatically.
You agree to:
- Provide a valid email address
- Keep your login credentials secure
- Notify us if you suspect unauthorised access
Account Types
Your account may include different roles depending on how you've engaged with us:
- Mailing list subscriber — receives marketing communications (with consent)
- Beta tester — access to pre-release software under the Beta Testing Agreement
- Customer — purchased products with associated licenses
We May Suspend or Terminate Accounts
We reserve the right to suspend or terminate accounts that:
- Violate these terms
- Are used for fraudulent purposes
- Remain inactive for extended periods (we'll notify you first)
3. Purchases and Licenses
Payment Processing
All purchases are processed by third-party payment providers acting as Merchant of Record. They handle payment, VAT, and billing. Refund and billing queries should be directed to the payment provider in the first instance.
Software Licenses
When you purchase software, you receive a license to use it according to the End User License Agreement (EULA) provided with that product. The license is personal, non-transferable, and perpetual for the version purchased.
Beta Software
Beta software is provided free of charge under the Beta Testing Agreement. Beta licenses are time-limited and may be revoked. Beta software is provided "as is" without warranty.
Updates and Upgrades
- Updates (same major version): free, at our discretion
- Upgrades (new major versions): may be offered at a discount to existing customers; discounts are not guaranteed
4. Your Responsibilities
You agree not to:
- Share, redistribute, or resell our software
- Reverse engineer, decompile, or modify our software (except where permitted by law)
- Use our services for unlawful purposes
- Attempt to gain unauthorised access to our systems
- Create multiple accounts to abuse promotions or trials
5. Our Responsibilities
We will:
- Make reasonable efforts to keep services available and secure
- Respond to support queries in reasonable time
- Honour valid licenses indefinitely
- Notify you of material changes to these terms
We do not guarantee:
- Uninterrupted or error-free service
- Compatibility with all systems or configurations
- Specific response times for support
6. Intellectual Property
All content, software, trademarks, and materials on our website and in our products are owned by Hartley Works Ltd or used under license. You may not copy, modify, or distribute them except as explicitly permitted.
7. Limitation of Liability
To the maximum extent permitted by law:
- Our software is provided "as is"
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for the relevant product or service
This does not affect your statutory rights as a consumer.
8. Dispute Resolution
These terms are governed by English law. We'll try to resolve disputes informally first. If that fails, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For EU/EEA consumers: you may also have the right to use the EU Online Dispute Resolution platform.
9. Changes to These Terms
We may update these terms from time to time. For minor changes, continued use constitutes acceptance. For material changes affecting your rights, we'll notify you by email and may require re-acceptance before you can continue using services.
10. Contact
Questions about these terms: support@hartleydsp.com